Delete your FlorLume account

In the app

Open Account → Delete account and confirm the request.

Without the app

1. Email theemansunder764@gmail.com from the email you use to sign in to FlorLume.
2. Say that you want to delete your FlorLume account and its data. If you use Apple’s private relay address or no longer have that email, tell us so we can help verify ownership.
3. We may ask you to verify ownership before processing the request. Never email a password, sign-in code or payment-card details.

What is removed

After a verified request, account access and shared links stop immediately. Your personal account information, bouquets, messages, signatures and stored images are deleted within 7 days. Deletion cannot be undone and cannot recall images you or recipients already downloaded.

What is retained

Only necessary payment and refund records are kept for accounting, legal obligations and dispute handling, with bouquet text and images removed. Required accounting records may need to be retained for at least seven years. Account deletion is separate from a store refund request.