Terms of service

Creating with FlorLume

Updated 9 October 2026. These terms describe the FlorLume service operated by THE COGITOLAB TECHNOLOGY LIMITED. Contact theemansunder764@gmail.com for support. You can use free flowers, vases and scenes without a purchase. Use the service lawfully and only share messages and images you have permission to share. Do not attempt to access another person’s account or private bouquets.

Flower styles and prices

An unlock purchases the reusable digital flower style, not one physical flower or one stem in an image. Repeated stems and styles you already own do not increase the purchase count. Every vase and scene is free. The US reference price is $1 for one new flower style; quantity pricing applies only when the displayed store offer supports it. Review the actual localized total before confirming. Required sign-in links the purchase to your FlorLume account. Matching verified account access lets you use owned styles across supported platforms. Never create a new order to fix a payment that is already pending or received.

In-app checkout

Apple App Store and Google Play handle in-app checkout. Android uses one direct payment for the supported number of new styles. On iOS, the selected purchase delivers exactly the shells needed and immediately exchanges them for those styles; there is no separate top-up flow. Interrupted payment or delivery is resumed against the original order. Only a verified payment grants access. Pending purchases and cancelled confirmations do not unlock styles. Store availability, taxes, currency and the final amount are shown by the store.

Refunds and purchase recovery

Use the store’s refund process for App Store or Google Play purchases. Refund eligibility is determined by the store and applicable law; these terms do not limit mandatory consumer rights. Contact theemansunder764@gmail.com if an unlock is missing or you need help identifying an order. Check purchases or Restore purchases can continue the original verified order without charging again. A refund request alone does not remove access. A confirmed refund removes only the styles granted by the refunded order. Existing bouquet positions and images already saved or shared are preserved; a future new export may require replacing or unlocking an affected style.

Artwork and asset licence

You may save, share, print and use your finished FlorLume images in personal or professional projects. You retain rights in your own original text and creative contributions. FlorLume’s flower cutouts, vase cutouts, scene assets and other supplied resources remain licensed digital materials; an unlock does not transfer ownership of those source assets. Do not extract or redistribute raw assets, resell them as an asset library, or claim exclusive rights to the supplied materials. Third-party fonts and software retain their own licences. AI-assisted output may not qualify for exclusive copyright under every jurisdiction.

Suggestions and shared links

AI suggestions are starting points that you can change or ignore. They are not professional, medical or cultural advice. Shared links show a frozen image with any included message or signature. Anyone with the link can view or save it until you disable the link; links do not provide editing access. Share only content you want the recipient to see.

Accounts, deletion and service changes

Protect your Apple or Google sign-in and use your own account. You can delete your account in the app or request help at theemansunder764@gmail.com. Access and links stop immediately, and personal information, bouquets and stored images are deleted within 7 days; necessary payment and refund records are retained. Deletion cannot be undone. Service features and catalogues may change; mandatory consumer rights and rights relating to purchases remain applicable. Material policy changes will be dated and explained in the service.